Can an AI receptionist answer
emails as well as calls?
Yes. FirstReach runs a voice receptionist and an email agent from the same setup, so the same services, prices and booking rules apply on both. The email agent reads your inbox, replies in your tone, and books, changes or cancels appointments straight from the thread. Anything it should not decide on its own goes to an approval queue, and the sender gets a holding reply in the meantime.
Without anyone checking first.
- Bookings, changes and cancellations made straight from the email thread.
- Questions answered from your own services, prices, hours and policies.
- Reminders 24 hours before the appointment.
- A follow-up the day after, and a digest to you on Monday.
- Quiet hours, so nothing goes out at three in the morning.
The queue exists so the assistant never has to guess.
- Anything your own information does not cover.
- Groups of three or more, and mixed treatments.
- Anything where a reply would promise to follow something up.
- Anything the assistant is not confident about.
- In each case the sender gets a holding reply, and the draft waits for your approval rather than going out.
Disclosure is on by default.
Every email carries the line
Replies from this inbox are prepared by our automated assistant; our team oversees every conversation and steps in whenever needed.
It is a setting, not a footer you can quietly drop
It is on by default on every deployment, and turning it off is a decision you would have to make deliberately.
Two worth knowing before you ask.
- Gmail today. Other mailboxes are not connected yet.
- The voice receptionist and the email agent share your configuration, not a live memory of each other's conversations. A caller who also emails is two conversations, both recorded.
- Draft mode is available, so you can run the whole thing with every reply held for approval until you trust it.
See it answer your phone.
Book a 20-minute consultation. We map your workflow, preview a persona built for your business and show you what a pilot would look like.