AI receptionist for
trades and home services.
You are up a ladder. FirstReach answers the call, takes the job details and puts a genuine emergency through to your mobile.
What the phone is like in your business.
You cannot answer on site
Your hands are full and the customer is watching. The call goes to voicemail, and the next tradesperson on the list gets the job.
Evenings disappear into callbacks
Ringing back every missed call after a full day, some of them already sorted elsewhere.
Emergencies at 11pm
A burst pipe or a dead boiler does not wait. Whoever answers gets the call-out.
What FirstReach gets right for trades and home services.
What we set up for your sector, in your words and by your rules, before it takes a live call.
- Takes down the job: what is wrong, the address and postcode, access and how urgent it is.
- Books site visits and quotes straight into your diary.
- Explains your call-out charges and areas covered from your own wording.
- Asks about gas first. Anyone who smells gas is told to leave the property and ring the gas emergency line. Any other genuine emergency is transferred straight to your mobile or your on-call engineer.
- Sends confirmations, reminders and the engineer's name and arrival window by text.
- Handles rearrangements so you are not driving to a cancelled job.
A sample call.
Written to show how the assistant is set up for your sector. Names and times are illustrative. The caller has already been told it is automated and that the call is transcribed.
Works with the systems you already use.
No trades system is built in. We connect your job-management tool through its API, per client, and confirm what is possible for your setup during the consultation.
Handled properly.
The assistant follows the safety wording you approve and never attempts to diagnose a fault beyond your script. Customer details are written to your job-management tool under your instructions. It does not take card payments; those go through your own channels. See our security page.
Start with the hours nobody can answer.
A 30-day pilot on your closed hours and overflow only. Your team keeps every call it answers today, and you decide with measured numbers.
- Moneypenny UK