Plugs into the tools
you already use.
An AI receptionist is only useful if it can see your diary. FirstReach reads live availability from your booking system and writes confirmed bookings straight back, with nothing typed by hand.
Read, write, notify.
Live availability
The assistant checks real slots for the requested service and, where relevant, the requested member of staff, then offers a precise time on the call.
Bookings, changes, cancellations
Confirmed appointments land in your diary at once, with the right service, staff member and duration. Changes and cancellations work the same way.
Your team, straight away
Transcripts, summaries and anything that needs a person reach your team by Telegram, WhatsApp, SMS or email.
By category.
Phorest is built in today and Google Calendar is connected. Semble is in development. Everything else, including any CRM with an API, is linked per client through it, and we confirm what is possible for your setup during the consultation.
Calendars
Google Calendar is connected. Outlook is linked per client through its API, so a booking made on the call goes straight into the diary.
Salon, spa and clinic booking
Live catalogue and prices, availability, bookings, cancellations, reschedules, client records and history, read and written through your booking system’s own API.
Dental and medical
Semble, for private GP practices, is in development. Clinical questions are routed to a person.
Legal practice
Consultation booking, intake capture and messages to fee earners.
Property
Books viewings and valuations against negotiator diaries and property availability, and logs maintenance reports.
Trades and field service
Job details and site visits go into your job-management tool. Emergencies are transferred straight to you.
CRM
Each caller becomes a record, with the conversation attached.
Team notifications
Messages where your team already looks.
Where a system has no usable API, the assistant works from a shared calendar and tells your team to complete the record. Product names are the trade marks of their owners; listing them does not imply endorsement.
Keep your numbers. Keep your provider.
Calls reach the assistant through call diversion from your existing numbers, either for every call or only when your line is busy or unanswered. There is nothing to install and no need to change provider. If you would rather, numbers can be ported to our carrier, and released back to you on request if you leave.
Live transfer to your mobile or office line.
When a caller asks for a person, raises a complaint or asks a question the assistant must not answer, the call is transferred live to the contact you nominate. If nobody is available, the assistant takes a message and alerts your team immediately.
Tell us what you use.
Book a demo and tell us your booking system, calendar and CRM. We confirm what connects, and how, during the consultation.