AI receptionist for
law firms.
Every new-enquiry call answered, qualified and booked into the right fee earner's diary, with nothing that resembles legal advice.
What the phone is like in your business.
First firm to answer wins the matter
A prospective client rings three firms from a search result. The one that picks up, sounds competent and books a consultation gets the instruction.
Fee earners are in meetings, reception is on the other line
Calls stack up at 9am, at lunch and at 5pm. Existing clients cannot reach their solicitor, and new enquiries reach nobody.
Distress does not keep to office hours
Family, housing and employment enquiries come in the evening, after the event that prompted them.
What FirstReach gets right for law firms.
What we set up for your sector, in your words and by your rules, before it takes a live call.
- Captures the matter type, urgency, the parties' names for a conflict check and how the caller found you.
- Books consultations with the right department, at the right length, in the right fee earner's diary.
- Gives process information only, from your own wording, and never legal advice.
- Transfers to a named fee earner when asked, or takes a message with the matter reference.
- Handles callbacks and rescheduling for existing clients without interrupting the fee earner.
A sample call.
Written to show how the assistant is set up for your sector. Names and times are illustrative. The caller has already been told it is automated and that the call is transcribed.
Works with the systems you already use.
No legal practice system is built in. We connect your case-management system or diary through its API, per client, and confirm what is possible for your setup during the consultation.
Handled properly.
The assistant is configured never to advise, only to explain process and book time with a person. Intake data is written to your practice-management system under your instructions, and the firm remains the controller. Every call is transcribed and callers are told so. See our security page.
Start with the hours nobody can answer.
A 30-day pilot on your closed hours and overflow only. Your team keeps every call it answers today, and you decide with measured numbers.
- Moneypenny UK