Your inbox.
Answered.
It reads what lands in your inbox and replies to customers in your tone, usually within minutes. Bookings are made straight from the thread. Anything that needs a person is passed to one.
From unread to booked.
Every message, the moment it lands
Incoming mail is read and sorted: a booking, a cancellation, a reschedule, a question, or something that is not from a customer at all.
In your voice
Replies are written in your tone and sign-off, from your live service list and your own answers to common questions.
Straight from the thread
Availability is checked live in your booking system or CRM and the appointment created with the right service, staff member and time, then confirmed in the reply with a calendar invite attached.
Only what needs you
You decide what needs you. Complaints, refund requests, allergy questions, groups of three or more and anything it is not sure about are the usual list, and it is fully customisable: add to it or take from it whenever you want. Anything on it goes into an approval queue with a suggested reply. Your team edits, ticks Approve, and it sends. The customer gets a short holding reply in the meantime.
The mail that eats your afternoon.
New enquiries
Answered with the right information and a proposed time, before the sender has emailed the business down the road.
Bookings, changes and cancellations
Handled in the thread, with the slot filled or freed in your CRM. A change books the new time before it cancels the old one, so nobody is ever left without an appointment.
Reminders and follow-ups
A reminder 24 hours before each appointment, and a thank-you the day after with an invitation to rebook.
Common questions
Prices, parking, aftercare, opening hours and policies, answered from your own wording.
Mail that is not from a customer
Supplier pitches, newsletters and spam are recognised and left alone, so it never replies to a sales email in your name.
The weekly digest
Every Monday your team gets a summary: what was booked and its value, the most requested services, and how many needed your approval.
You decide how much it sends.
Routine mail goes out on its own. Anything sensitive waits for a person.
- Sent on its own. Bookings, changes, cancellations, prices, directions and policy questions are answered automatically, with checks that stop it inventing a slot or a price.
- Held for a person. Complaints, refunds, allergy questions and anything it is unsure about land in an approval queue in a shared Google Sheet, with a draft.
- It works inside your existing Gmail or Google Workspace mailbox through Google's own sign-in.
- Quiet hours. It does not email your customers at 3am.
- Draft mode. It writes every reply and sends none until you say so.
Email questions.
What if it gets something wrong?
You can run it in draft mode first, where it writes every reply and sends none, so you can read what it would have said. In send mode, everything it sends is logged, and anything it is unsure about is escalated rather than guessed.
Does it need access to my whole mailbox?
It needs read and send access to the Gmail or Google Workspace mailbox you nominate, granted through Google's standard sign-in and revocable at any time from your Google account. Bookings are written to your CRM with your API credentials. The working dashboard prunes itself after 2 days for conversations and 30 days for handled escalations.
What stops it inventing a price or a slot?
Services, prices, durations and staff come live from your CRM catalogue on every reply, and availability is checked there before any time is offered. A separate check reads each draft for an offered time or a promise to book, and blocks it if it does not match the live diary. It is tested against past dates and against the model claiming a booking is done when it is not.
How is my data protected?
You are the controller and we are your processor under the data-processing addendum in your contract. It runs on Google Cloud in London, replies are drafted by OpenAI under a signed data-processing agreement with no training on your data, and we can provide the email footer wording for your privacy notice, our current sub-processor list and a signed copy of the addendum. See the security page.
See it clear an inbox.
Book a demo and we will show it working through a sample inbox for your sector, then set up a pilot on a shared mailbox.