Automate the work
your business repeats.
Every business runs on processes nobody chose: the same enquiry retyped, the same form chased, the same report rebuilt each week. We find the ones worth automating, build them around how you already work, and measure what changes.
Three ways to work with us.
Discovery workshop
We go through what your staff do each week, work out which jobs are worth automating and which are too risky, and leave you with a ranked list and an estimate for each.
Build sprint
One automation, connected to your tools, measured against a baseline, and handed over with documentation and training.
Retained advisory
A standing roadmap, help choosing suppliers and models, staff training and a named contact who knows your business.
What we take on.
These are examples, not a menu. Where something off the shelf genuinely fits, we will say so, but most of what we deliver is software we write for one business: built around your processes, your data and your team, and owned by you.
Enquiry triage and routing
Every enquiry, from any channel, classified and sent to the right person with the context they need.
Documents and forms
Intake forms, consent forms, quotes and reports drafted and filed automatically from a conversation.
Internal knowledge assistants
Staff questions about your policies, procedures and price lists answered, with the source document shown.
Reporting automation
The weekly numbers assembled and explained without anyone opening a spreadsheet.
Customer follow-up sequences
Nudges, reminders and reactivation messages that run themselves and stop when someone replies.
AI policy and UK GDPR compliance
An AI policy your staff can follow, data-protection impact assessments, and due diligence on your suppliers.
Five rules we stick to.
We built our own products the same way.
- Measure first. Every project starts with a baseline and ends with a number.
- Built for you. What we build is written around your processes, not a template with your logo on it.
- People handle the exceptions. Automation takes the routine. The hand-off to a person is designed in from the start.
- Honest about AI. We tell you what models get wrong, and we design for it.
- Your data stays yours. Processor terms, no training on your data by us, and suppliers vetted under UK GDPR.
The two people who built FirstReach.
You work directly with the founders. There is no account manager in between. Who we are.
Consulting questions.
We are a small business. Is this for us?
Yes. The workshop is sized for a business with a handful of staff, and a build sprint is one automation with a measured result.
Do you build custom software?
Yes. We design and build bespoke software around your processes, your data and the way your team already works, and you own what we write.
What does it cost?
It depends on the engagement. We quote the workshop, a build sprint or a monthly retainer in writing after a short discovery call, so you know the number before anything begins.
Start with half a day.
Book a discovery call and we will tell you whether a workshop is worth your time, and what we would expect it to find.