Straight answers to
the questions people ask.
The things businesses want to know before they put an AI receptionist on their phone line. One question per page, answered in the first paragraph.
What it is, and what happens next.
What is an AI receptionist and how does it work?
An AI receptionist is software that answers your phone and does what a receptionist would do on the call: answer questions about your services and prices, book an appointment in your diary, take a message, or put the caller through to a person.
Read the answer →How long does it take to set up an AI receptionist?
About a week with FirstReach, from the first conversation to the assistant answering your phone.
Read the answer →Can an AI receptionist book appointments into my diary?
Yes. FirstReach reads live availability from your booking system during the call, offers a real time, and writes the confirmed booking back with the right service, staff member and duration.
Read the answer →What it costs, and what comes back.
How much does an AI receptionist cost in the UK?
It depends on what the assistant actually does, which is why headline prices are hard to compare.
Read the answer →How do I measure the return on an AI receptionist?
Count the calls you miss now, work out how many would have become bookings, and multiply by what a booking is worth to you.
Read the answer →Can an AI receptionist replace a human receptionist?
Partly, and it is worth being straight about which parts. An AI receptionist covers all 168 hours of the week, answers several calls at once and books straight into the diary, which one person on a 40-hour week cannot.
Read the answer →What is the difference between an AI receptionist and an answering service?
An answering service takes a message and sends it to you. An AI receptionist finishes the job on the call.
Read the answer →What it can actually do on a call.
Can an AI receptionist handle calls in multiple languages?
FirstReach answers in more than 25 languages and can switch mid-call between the ten most common, without transferring the caller or asking them to choose from a menu.
Read the answer →How many calls can an AI receptionist handle at once?
Every caller gets their own line, so nobody hears an engaged tone or waits in a queue.
Read the answer →Can an AI receptionist answer emails as well as calls?
Yes. FirstReach runs a voice receptionist and an email agent from the same setup, so the same services, prices and booking rules apply on both.
Read the answer →Where your callers' data goes, and where the assistant stops.
Is an AI receptionist GDPR compliant?
That depends on how the service is set up, not on the fact that it uses AI.
Read the answer →What happens when an AI receptionist cannot answer a question?
It hands over rather than guessing. A complaint, a clinical or legal question, a request for a named person, or anything outside the rules you set is passed live to your nominated contact.
Read the answer →See it answer your phone.
Book a 20-minute consultation. We map your workflow, preview a persona built for your business and show you what a pilot would look like.