How many calls can an AI receptionist
handle at once?
Every caller gets their own line, so nobody hears an engaged tone or waits in a queue. If several people ring in the same minute they are all answered, and each one gets the same greeting and the same booking rules. A person answers one call at a time, and an answering service is limited by how many staff are on shift.
Calls do not arrive evenly.
The hour you reopen
Everything that could not get through overnight arrives at once, at the same time as the people already in front of your team.
After a promotion or a post
Interest arrives in a burst. A queue at that moment is the most expensive queue of the month.
Short appointments
Fifteen-minute treatments mean more bookings and more calls for the same takings, and the phone spikes at opening and over lunch.
The same thing every time.
- No engaged tone.
- No queue, and no hold music.
- No voicemail. Around 69% of callers hang up rather than leave one.
- The same greeting, the same prices and the same booking rules as the caller before them.
Every call, not a sample.
- A transcript and a summary of each call.
- What was booked, changed or cancelled, and by whom.
- What was escalated to a person, and why.
- Volumes by day and hour, so you can see where your phone actually spikes.
See it answer your phone.
Book a 20-minute consultation. We map your workflow, preview a persona built for your business and show you what a pilot would look like.