Can an AI receptionist handle calls
in multiple languages?
FirstReach answers in more than 25 languages and can switch mid-call between the ten most common, without transferring the caller or asking them to choose from a menu. The ten are English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian and Dutch.
What the caller experiences.
No menu
Nobody is asked to press 2 for another language. The caller speaks and the assistant answers in the language they used.
No transfer
There is no waiting for a colleague who speaks it, and no call back arranged for later.
Mid-call switching
Within the ten languages above, a caller can change language part way through and the assistant follows, including where a family member takes over the phone.
Said plainly, because it matters on a busy line.
- More than 25 languages are answered.
- Mid-call switching covers the ten listed above. Outside those ten the assistant answers in the language the call started in.
- Speech recognition and the voice come from different providers with different language coverage, so the practical list is the narrower of the two.
- We confirm which languages matter for your callers during the consultation and configure the greeting accordingly.
Where it earns its place.
Areas with mixed first languages
A caller who has to conduct an appointment booking in a second language may simply ring somewhere else instead.
Services booked by a family member
The person ringing is often not the person attending, and the two do not always share a first language.
Out of hours
There is nobody on shift to hand the phone to at 9pm, whichever language the caller uses.
See it answer your phone.
Book a 20-minute consultation. We map your workflow, preview a persona built for your business and show you what a pilot would look like.