Can an AI receptionist book appointments
into my diary?
Yes. FirstReach reads live availability from your booking system during the call, offers a real time, and writes the confirmed booking back with the right service, staff member and duration. Phorest is built in and Google Calendar is connected. Semble, for private GP practices, is in development, and any other booking system or CRM with an API is linked per client.
It checks, then it books, then it tells everyone.
It checks before it offers
The assistant queries your booking system during the call for slots that genuinely exist, for that service and where it matters for that member of staff. It does not offer a time and verify afterwards.
The booking lands, not a note about it
The appointment is written back with the service, staff member and duration attached, so your diary is right by the time the caller hangs up. Changes and cancellations go the same way.
Both sides are told
The caller gets a confirmation. Your team gets the summary, and an alert if anything about the booking needs a person.
The details that make a booking usable.
- The right slot length for the treatment, not a default half hour.
- The right member of staff, where the service depends on grade or specialism.
- Anything your rules say has to happen first, such as a consultation or an assessment, booked in the right order.
- A multi-treatment visit held as one continuous block rather than separate bookings.
- A text confirmation to the caller, and a summary to your team.
Built in, in development, or per client.
- Phorest is built in: live catalogue and prices, availability, bookings, cancellations, reschedules, client records and history.
- Google Calendar is connected, and Outlook is linked per client.
- Semble, for private GP practices, is in development.
- Any other booking system or CRM with an API is linked per client, and we confirm what is possible for your setup during the consultation.
- If a system has no API we can use, the assistant books into a shared calendar instead and flags the record for your team to finish.
See it answer your phone.
Book a 20-minute consultation. We map your workflow, preview a persona built for your business and show you what a pilot would look like.