AI receptionist for
dental and medical practices.
New-patient enquiries, emergency calls and recall bookings handled straight away. Clinical questions go to your team and are never answered by the AI.
What the phone is like in your business.
The desk is doing three jobs
Checking patients in, taking payments and answering the phone at the same time. The phone loses, and the new patient rings the next practice on the map.
Emergencies arrive at the worst moments
Toothache calls come at lunch, at 8am before reception opens and on Saturday. A caller in pain will not wait for Monday.
Failed-to-attend costs real chair time
Missed reminders and unanswered cancellation calls turn into empty slots that cannot be refilled in time.
What FirstReach gets right for dental and medical.
What we set up for your sector, in your words and by your rules, before it takes a live call.
- Sorts new-patient, routine, emergency and admin calls and handles each according to your protocol.
- Books into the right clinician's diary with the right appointment length for exams, hygiene and treatment.
- Captures the registration details you need, such as name, date of birth and NHS or private.
- Runs your emergency protocol: offers urgent slots, transfers immediately, and tells anyone describing a medical emergency to call 999.
- Takes prescription, referral and admin messages and routes them to the right person.
- Handles cancellations and reschedules on the call so the slot can be refilled.
- Sends confirmations and reminders to reduce failed-to-attend appointments.
A sample call.
Written to show how the assistant is set up for your sector. Names and times are illustrative. The caller has already been told it is automated and that the call is transcribed.
Works with the systems you already use.
It links into your practice system through its API. We connect whichever one you run and confirm what is possible for your setup during the consultation.
Handled properly.
The assistant never diagnoses or advises. Health details are processed only on your instructions and only as far as the request needs. We agree handling rules with you before go-live. Callers are told at the start that the call is automated and transcribed. See our security page.
Start with the hours nobody can answer.
A 30-day pilot on your closed hours and overflow only. Your team keeps every call it answers today, and you decide with measured numbers.
- Moneypenny UK