AI receptionist for
salons and clinics.
Your team's hands are busy. Ours never are. FirstReach answers every call, quotes the right price for the right therapist, books the right slot length and never forgets the patch test.
What the phone is like in your business.
Every specialist is with a client
A client already in the chair takes priority over the phone every time. So the phone goes unanswered until somebody is free, and the caller has moved on.
30% of bookings happen when you are closed
Evenings after work, Sundays, the commute. Those enquiries happen whether or not someone is there to take them.
Fifteen-minute treatments mean it never stops ringing
Short appointments mean more bookings, and more calls, for the same takings. Calls spike at opening, over lunch and after every social media post.
What FirstReach gets right for salons and clinics.
What we set up for your sector, in your words and by your rules, before it takes a live call.
- Built around exactly how you want it to work. You decide what it does on every call: offer the add-on that pairs with what they booked, push the next appointment in the cycle before they hang up, fill tomorrow's gaps first, or simply take the booking and let them go. It can upsell if that is what you want, and stay quiet if it is not. Nothing here is fixed, and you can change it whenever you like.
- Books, reschedules and cancels directly in Phorest or any other CRM platform you run, against live availability and your real staff diaries, so there is no double entry.
- Knows that a lash lift and lash extensions are different treatments, with different durations, prices and aftercare, even when callers use the terms interchangeably.
- Turns a late infill request into a new-set booking with the longer slot, so nothing overruns.
- Books patch tests and consultations first, in the right order, for anything that needs them.
- Holds a multi-treatment visit as one continuous block rather than three separate bookings.
- Recognises returning clients from caller ID and offers their next slot on the cycle that suits them.
A sample call.
Written to show how the assistant is set up for your sector. Names and times are illustrative. The caller has already been told it is automated and that the call is transcribed.
Works with the systems you already use.
It connects to any CRM or booking platform of your choosing that offers an API. We link it to whatever you already run, and confirm what is possible for your setup during the consultation.
For salons without a booking system, our CRM Platform is one of its own: diary, client records, checkout, marketing, messaging, stock and reports.
Handled properly.
Allergies, patch-test results and similar health details are personal data. Every call is transcribed, and you control how long transcripts are kept. Where your treatments involve health disclosures we agree handling rules before go-live, such as asking for explicit consent before noting anything. See our security page.
Start with the hours nobody can answer.
A 30-day pilot on your closed hours and overflow only. Your team keeps every call it answers today, and you decide with measured numbers.
- Moneypenny UK
- Fresha